1. How do you handle with my contact information that I entered during purchase?

We generally keep all the contact information given by the customers like their choice of bouquets and delivery date entered at the Delivery Information Form during purchase in our secured merchant server database. We also keep all the printouts securely for the purpose of future record.

 2. When will you need my contact information?

 Customer's contact information will be needed for the following purposes:

 a. Market Analysis

Information like customer's preference for flowers/gifts, country of the senders and the recipients are required to find out markets that need our services. The information and the result of analysis are exclusively required for internal use and are kept in confidence.

 b. Channel for Communicating Purchase and Delivery Status

Sender's email is required as a channel for communicating purchase status (e.g. proof of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).

 c. Products and Services Update

Sender and recipient's email addresses are also essential for forwarding new products and services updates.

 d. Festival and Other Promotions:

Sender and recipient's email addresses are necessary for Festival and Other Promotions.

 3. Do you collect and store my credit card information?

No. We do not collect and store your credit card information. We do not obtain any idea of Credit Card number. During purchase you will enter your credit card information directly into the form posted by the credit card payment gateway. Therefore, all your credit card information will be collected and secured by the credit card payment gateway directly in the safest way.